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Warranty

A legal disclaimer

At Teravolt Labs, we build our products to withstand the rigors of flight. We stand behind the quality of our indigenous engineering with a comprehensive warranty and long-term support plan.

1. Standard 1-Year Limited Warranty

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All Teravolt hardware products (including Flight Controllers, GPS Modules, Telemetry Radios, and BECs) are backed by a 1-Year Limited Warranty from the date of purchase.

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What is Covered:

  • Manufacturing Defects: Issues arising from faulty materials or workmanship under normal use.

  • Dead on Arrival (DOA): Products that fail to power up or function immediately out of the box.

  • Component Failure: Spontaneous failure of onboard chips (sensors, MCUs, regulators) not caused by external factors.

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What is NOT Covered (Exclusions):

  • Crash Damage: Physical damage resulting from drone crashes, collisions, or hard landings.

  • User Error: Damage caused by reverse polarity, incorrect wiring, or over-voltage application.

  • Soldering Mistakes: Damage caused by poor soldering, solder bridges, or overheating pads during installation.

  • Water/Moisture Damage: Unless the product is explicitly rated as waterproof (e.g., conformal coated).

  • Firmware Modding: "Bricking" a device by flashing incorrect or experimental firmware that is not supported.

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2. Lifetime Technical Support

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We don't just sell you hardware; we help you fly it. We offer Lifetime Technical Support on selected professional-series products (including the AeroF4, AeroNav-1, and AeroTel series).

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What this includes:

  • Troubleshooting: Assistance with pinouts, wiring diagrams, and setup in Mission Planner/QGroundControl.

  • Firmware Updates: Access to the latest stable firmware builds for your Teravolt hardware.

  • Configuration Advice: Guidance on PID tuning and parameter setup for Teravolt components.

Note: Technical support is available via email at info@teravolt.in.

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3. How to Make a Warranty Claim

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If you believe your product has a manufacturing defect, please follow these steps:

  1. Contact Support: Email us at support@teravolt.in with your Order ID and a description of the issue. Please include clear photos of your wiring setup.

  2. Troubleshooting: Our engineers will first try to resolve the issue remotely (often it is just a configuration error!).

  3. RMA Issuance: If the hardware is deemed defective, we will issue a Return Merchandise Authorization (RMA) number.

  4. Shipment: Ship the defective unit to our Chandigarh service center.

  5. Resolution: Upon inspection, if the defect is validated, we will repair or replace the unit free of charge.

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4. Liability Disclaimer

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Teravolt Labs is not liable for any direct or indirect damages arising from the use of our products, including but not limited to loss of drone airframes, payloads (cameras/gimbals), or third-party property damage.

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